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      Feedback and Requests

      Step-by-Step Instructions for Effectively Sending Feedback or Making Requests on Frontier.cool, Including Category Selection and File Attachments.

      Introduction

      Providing feedback or making a request on Frontier.cool is an integral part of enhancing the platform's user experience. Whether you've encountered a bug, have a suggestion, or need assistance with specific services, your input is valuable. This knowledge base article will guide you through the process of sending feedback or making a request on the Frontier platform.

      Steps to Send Feedback or Make a Request

      Accessing the Feedback Feature

      1. Navigate to Feedback: Locate and click on "Send Feedback" in your account settings or profile menu.

      Sending Feedback or Making a Request

      1. Select a Category:

        • Choose the most relevant category for your feedback or request. Options include Bug, Suggestion, Payment, Carbon Emissions Services, or Other.

      2. Fill Out the Comments Section:

        • Clearly articulate your feedback, suggestion, or the details of your request in the comments section. Providing detailed information helps the Frontier team to understand and address your concerns more effectively.

      3. Attach Files (If Necessary):

        • If you need to provide visual evidence or additional information, you can attach files.
        • Supported Formats: JPG, JPEG, PNG, MP4.
        • Maximum File Size: 20 MB.

      4. Submit Your Feedback:

        • Once you have selected your category, filled out the comments, and attached any necessary files, click 'Send' to submit your feedback or request.
        • Your feedback will be processed and reviewed by the Frontier team.

      Conclusion

      Your feedback and requests are crucial for the continuous improvement of the Frontier.cool platform. This simple process ensures that your voice is heard and that any issues or suggestions you have are addressed promptly. If you require further assistance or have any questions about providing feedback or making requests, the Frontier support team is available to help. Your active participation helps us enhance the platform for all users.