Hello. How may we help you?
- Accessing Detailed Fabric Information on Frontier.cool
- Accessing Trade Events and Vendors on Frontier.cool
- Exploring the Sourcing Library Module on Frontier.cool
- Fabric Discovery and Information in the Frontier.cool Sourcing Library
- Mastering Advanced Search and Filters in the Frontier.cool Sourcing Library
- Attaching Files to Support Asset Information
- Copying Assets To Group or Workspace
- Creating 3D Materials
- Creating 3D Materials for Fabrics with Mesh
- Creating Assets
- Creating Assets by Smart Upload
- Creating Assets with APEXFiz File
- Creating Assets with Multiple Fabric Sides
- Customizing Asset’s Cover Image
- Deleting Assets
- Digital Drape Overview
- Downloading 3D Material Files
- Editing An Asset
- Exploring the 3D Viewer
- Export Digital Library Data to Excel
- Importing TextileCloud™'s 3D Material Files Into CLO3D
- Integrate Your System With TextileCloud™ Using APIs (Application Programming Interfaces)
- Mass Data Update and Management
- Mass Upload Data
- Mass Upload Data with Multiple Fabric Sides
- Merge Material for Asset with Face and Back Side
- Navigating the Asset Library on Frontier.cool
- Printing an Asset
- Printing and Customizing Your QR Code Label
- TextileCloud™'s Supported 3D Material Files
- The Asset Library
- Understanding Texture Maps
- Updating Fabric Images with QR Code Labels
- Uploading Pre-Scanned Images
- Best Practices for Filling Mass Upload's Excel Template
- Frontier.cool's Fabric Physical Properties
- Unlock the Power of Eco-Impactor®
- Accessing and Copying a Shared Collection
- Adding Assets to Collection in the Workspace
- Creating and Accessing Collections
- Creating and Managing a Private Digital Library on an Embed Page
- Managing Collections
- Managing Your Workspace
- Sharing Assets and Collections
- Understanding How to Share Collections
- Edit Your Collection’s Cover Image
- Are all of my digital fabrics shared publicly?
- Does Frontier.cool’s TextileCloud™ offers a free trial plan?
- How do I change the language?
- How do I send feedback or make a request?
- How does Frontier.cool protect my privacy and keep my data secure?
- How does Frontier.cool’s TextileCloud™ accurately generates physical properties?
- How does Frontier.cool’s TextileCloud™ generates accurate texture maps?
- Why can't I download other people's 3D material files?
- Why is my asset upload unsuccessful or canceled?
- How does Frontier.cool’s TextileCloud™ generates environmental impact data with Eco-Impactor™?
How do I send feedback or make a request?
Providing feedback or making a request on Frontier.cool is an integral part of enhancing the platform's user experience. Whether you've encountered a bug, have a suggestion, or need assistance with specific services, your input is valuable.
Steps to Send Feedback or Make a Request
- Navigate to Feedback locate and click on [Send Feedback] in your account settings or profile menu.
- Select a Category by choosing the most relevant category for your feedback or request. Options include Bug, Suggestion, Payment, Carbon Emissions Services, or Other.
- Fill Out the Comments Section. Clearly articulate your feedback, suggestions, or the details of your request in the comments section. Providing detailed information helps the Frontier team to understand and address your concerns more effectively.
- Attach Files (If Necessary).
If you need to provide visual evidence or additional information, you can attach files.- Supported Formats: JPG, JPEG, PNG, MP4.
- Maximum File Size: 20 MB.
- Submit Your Feedback. Once you have selected your category, filled out the comments, and attached any necessary files, click 'Send' to submit your feedback or request. Your feedback will be processed and reviewed by the Frontier team
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